Scaling Ofgem’s DDaT Capability

The Challenge

Ofgem, the UK’s energy sector regulator, was undertaking a large-scale digital transformation to modernise its systems and improve services for consumers. Its existing delivery model was fragmented, with varying standards and service levels across suppliers, leading Ofgem to establish its own in-house Digital, Data and Technology (DDaT) capability.

As the new function developed, Ofgem required additional specialist capability to support delivery at pace while establishing a more technically aligned and integrated delivery model.

The Project

SATIGO was appointed to provide specialist delivery capability through a Statement of Work, supporting Ofgem across:

• Programme and delivery management
• Service transition management
• PMO
• Technical delivery
• Demand and resource forecasting
• Collaboration across Ofgem's existing supplier base

Our Delivery Approach

SATIGO worked alongside Ofgem's newly established in-house DDaT function and existing multi-supplier environment, providing specialist capability where additional capacity and expertise were required.

The team focused on supporting critical transformation deliverables while helping establish consistent ways of working across the delivery environment. Knowledge transfer and collaboration with Ofgem's civil service teams were embedded throughout the engagement, helping strengthen internal capability and support the transition towards a more sustainable in-house delivery model.

The Outcome

SATIGO supported the successful completion of the first phase of Ofgem's digital transformation programme, with all consultants onboarded within the required five-day SLA. The engagement continued into the second phase, with SATIGO providing ongoing support for demand forecasting and resource planning across Ofgem's key transformation projects.

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