Ofgem · Boiler Upgrade Scheme

Background:

Ofgem is the independent energy regulator for Great Britain. They are responsible for protecting energy consumers, particularly vulnerable individuals, by ensuring they are treated fairly and benefit from a cleaner, greener environment. As part of its mandate, Ofgem works with the government, gas and electricity markets and consumer groups to deliver a net-zero economy at the lowest cost to consumers.

The Boiler Upgrade Scheme (BUS) supports the decarbonisation of heat in buildings. It provides upfront capital grants to support the installation of heat pumps and biomass boilers in homes and non-domestic buildings in England and Wales. Ofgem was appointed administrators of the scheme by the energy department, the scheme launched in May 2022.

Objective:

Although up and running, aspects of the scheme were manually processed and Ofgem wanted to achieve greater operating efficiencies and an enhanced user experience through further digitisation with the planned launch of a public beta development phase. Work towards this goal had already commenced, however there was a need to accelerate the project delivery timelines. SATIGO were able to rapidly inject critical skills and specialists to facilitate this project acceleration.

Approach:

SATIGO's Digital Capability Service, Residency, quickly consulted with Ofgem's existing Digital project team to understand technical requirements, timescales and the critical skills needed to bring the project up to speed. A team of 6 experienced technical architects, developers, and testers were rapidly deployed to work collaboratively with Ofgem's in-house team to design, build, and test the new digital service to the required Government Digital Service (GDS) standards which led to a successful assessment.

Engagement: Statement of Work (SoW) Individuals and Teams

 Result:

• The new digital (public beta) service was successfully delivered in a short timeframe, meeting the required standards of the GDS.
• The team was augmented with specialist skills with very little notice.
• The success of the project has set a precedent for the delivery of future schemes, providing a blueprint for the design and build process to be used when successfully approaching GDS assessments.
• The digitisation of the BUS has resulted in:
  1. Reduced manual processes
  2. Greater efficiency for both civil servants and the public
  3. A collaborative working relationship with the in-house team

The Outcome:

SATIGO's Digital Capability Service, Residency, demonstrated an ability to rapidly augment and accelerate an existing programme of work with a team of a best in breed digital specialists. This team contributed considerably to the high-quality design, build, and test of a new digital service that ultimately met the standards outlined by the GDS. The SATIGO team's collaborative and agile approach resulted in the successful delivery of the BUS project’s public beta phase in reduced timescales. SATIGO's Digital Capability Service, Residency is a strong choice for organisations seeking to digitise processes, reduce costs and improve efficiencies at pace.

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